Protecting Your Data DD9's Commitment

1 Introduction

DD9 (dd9.one) is one of Bangladesh's most trusted online betting and gaming platforms. We believe that protecting our members' personal information is the most critical responsibility of any reliable platform. This Privacy Policy explains clearly how DD9 collects, manages, and safeguards your data.

When you create an account on DD9, place bets, or use any of our services, you voluntarily share certain information with us. We use this information solely to provide you with a better experience. Our Privacy Policy is built in line with international data protection standards.

DD9's Privacy Policy applies to all members in Bangladesh. If you disagree with any part of this policy, please reach out to our support team.

2 What Data We Collect

DD9 only collects the information genuinely needed to provide you with our services. We never gather unnecessary data. The table below shows exactly what information is collected and why:

• You are free to update or delete your profile information at any time.
• Limited browsing data may be collected automatically via cookies.
• Conversations with customer support may be recorded and retained.

3 How Your Information Is Used

DD9 uses your information only for specific, legitimate purposes. Our primary goal is to provide you with a secure, fast, and personalized experience. We use your data for the following reasons:

• To complete account registration and identity verification.
• To securely process deposit and withdrawal transactions.
• To assist with customer support and issue resolution.
• To prevent fraud, money laundering, and other illegal activities.
• To send you promotions and offers tailored to your preferences.
• To improve platform services and enhance the user experience.
• To comply with legal and regulatory obligations.

4 Data Sharing Policy

DD9 does not generally share your personal information with third parties. However, in the limited circumstances below, some data may be shared — and in every case, your protection remains our top priority:

• Payment Gateway: Only the necessary information is shared with payment partners for transaction processing.
• Legal Authorities: Providing data under a court order or government directive is a legal obligation.
• AML/KYC Verification: Information may be shared with regulatory authorities as required for anti-money laundering compliance.
• Technology Partners: Technology companies that support platform operations are bound by strict confidentiality agreements.

5 Cookie Policy

DD9's website and app use cookies. Cookies are small data files stored on your device that help improve your browsing experience. DD9 uses three types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and account settings.
• Analytics Cookies: Helps analyze platform usage statistics — without any personally identifiable information.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working correctly.

6 Data Retention & Deletion Policy

DD9 retains your information only for as long as necessary. Data is kept while your account remains active. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.

• Transaction records are generally retained for up to 5 years.
• KYC documents may be retained for up to 3 years after account closure.
• All data is securely deleted after the designated retention period.
• You may submit a request to have your profile information deleted.

7 Your Data Rights

As a DD9 member, you have important rights over your own data. We respect these rights and do our best to assist you as quickly as possible:

• Access: You can request a copy of the data we hold about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Deletion: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that the use of your data be restricted in specific circumstances.
• Portability: You can download your data in a standard format.
• Marketing Opt-Out: You may request to opt out of receiving promotional messages.

8 Privacy of Minors

The DD9 platform is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor has registered an account by mistake, that account will be closed and all associated data will be permanently deleted.

• Age verification is mandatory at the time of registration.
• In suspicious cases, age is re-verified using KYC documents.
• If a minor's account is identified, the parent or guardian will be notified.

9 Security Measures

DD9 applies industry-leading security technology to protect your data. Our security framework operates on multiple layers, capable of blocking any unauthorized access.

• All data is stored with 256-bit AES encryption.
• Data is transferred using the TLS 1.3 protocol.
• We recommend keeping two-factor authentication (2FA) enabled at all times.
• Automatic alerts are sent for unusual logins or transactions.
• Databases are stored on separate, secured servers and backed up on a regular basis.
• Independent security audits are conducted at least twice a year.

10 Privacy Policy Updates

DD9 may update this Privacy Policy from time to time. If any significant changes are made, you will be notified in advance via your registered mobile number or email. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

• The date of any changes will always be noted at the top of this page.
• A notification will be posted on the platform for any major changes.
• Previous versions are available upon request.

11 Contact Us

For any questions, complaints, or requests to correct information related to our Privacy Policy, please contact our support team. Our Bengali-speaking team is available 24/7 to assist you.

We typically respond to all requests within 24–48 hours. For urgent matters, please use our live chat support.